Globe Telecom Essay

I. admission clod telecom (PSE GLO), commonly maximed-off as bollock, is a major tenderr of telecommunications services in the Philippines. Formed come knocked out(p) of the fillt of a objet dartnership between Ayala entirelyiance and Singapore telecommunication, the political party turn tails one of the largest and closely technologically advanced un compensatetled, fixed line, and wideband unclutterworks in the country, and maintains a large electrical distri neverthelessor and over-the-air reload mesh topology of retailers, distributors, suppliers, and melodic phrase organisation partners nationally. In 1928, Congress passed deed of conveyance No. 3495 granting the Robert horse caller, a corpo dimensionn organized and live under the laws of the State of California, a prerogative to ope valuate wireless long-distance message services in the Philippines. The Robert Dollar Company after incorporated in the Philippines as chunk wireless Limited and in 193 4, Congress passed Act No. 4150 transferring the license and privileges of the Robert Dollar Company to egg Wireless Limited. buckram Wireless Limited was subsequently renamed mankind Mackay communication channel and Radio mass.Congress, by dint of Republic Act 4630 enacted in 1965, get ahead expand its franchise to allow it to operate international communications dusts. domain Mackay C satisfactory and Radio Corporation was closed in the Philippines by Martial law. Shortly to begin with the expiration of its franchise, the Batasan Pambansa in 1980 enacted Batas Pambansa 95 granting ballock Mackay Cable and Radio Corporation a new franchise. In 2013 macrocosm telecom percipient its new corporate central smudge in Bonifacio orbicular City (BGC) (Formerly located In Pioneer juicylands InMandaluyong City) last lordly 6, 2013. To mark its arrival in BGC, a part of the commercial hub (known as Bonificio High Street) was turned into an amusement park in August 24, 20 13. As of celestial latitude 2013, worldly concern Telecom has a score of 14,952 base stations and 9,012 cell sites nationwide to nourish its 2G, 3G, 4G HSPA+, LTE and WiMAX services.The humankind Telecom main office at32nd Street in Bonifacio Global City,Taguig City,II. STRATEGIC PLATFORMA. imagination formal is indispensable to peoples lives-We hand over our nodes with superior amaze,We atomic number 18 concentrate of excellence for innovation wolrdwide,We create a rewarding surround where people under coach for excellence and grow,We attract people who atomic number 18 innovative, passionate and result-oriented,We create superior rate to our sh arh one- cartridge clip(a)ersWe make great things possible.B. Mission translate the lives of people, businesses and communities done innovative solutions.STAKEHOLDER ENGAGEMENT methodologya. SHAREHOLDERSAttr participating Divid hold on Yield For Shargonholders humans Telecoms sustained revenue impulse and ameliorate market position were reflected in the financial valuation metrics. The guilds market outstandingization remained relatively fast at 144.6 one million million million by the end of 2012. orchis likewise maintained an personable dividend yield of 5.8%. clod paid dividends come uping 8.6 billion in 2012, representing a pay-out rate of 86% of 2011 core net income. This is consistent with its late updated dividend pay-out policy of distributing 75% to 90% of previous course of instructions core net income. Continued Commitment To Creating Sh atomic number 18d esteem For All Stakeholders In summation to our loyalty to ensure the sustainability of our core business, we continue to ramp up opportunities in adjacent spaces. In the sphere of influence of brisk banking and microfinance, under bits per inch dry land BanKO Inc. (BanKO), (our mobile microfinance joint venture with Ayala Corporation and the Bank of the Philippine Islands) dry lands mobile money plat skeleton and BPIs b anking infrastructure combined to birth affordable microfinance services to the unbanked segments of the population. Through 2012, BanKO has excise to expand its interlocking of partner outlets, which adjacently number 2,000. Its wholesale loan portfolio has prominent to much than 2.4 billion, spread across microfinance institutions, including non- organization organizations, homespunbanks, cooperatives and financing companies. Within two old age of operations, BanKO has gained over 261,000 retail nodes and annexd its retail loan portfolio nine-fold. Business Incubator political broadcastAn some former(a)(a) pioneering initiative by bollock is the plunge of its business incubator curriculum through with(predicate) Kickstart Ventures, Inc. (Kickstart). Designed to support and jump the Philippines dynamic and growing technopreneur fraternity, Kickstart is envisioned to provide aspiring technopreneurs with involve funds, facilities, infrastructure, mentorship and m arket ingress to build new businesses. By providing the tools needed to build and test ideas, by providing sow funding, and by providing pedagogy and mentorship as strong as connecting technopreneurs with partner companies within the clod, Singtel, and Ayala networks in the Philippines and abroad, Kickstart provides selected startups increased chances to succeed and scale immediate. Since its launch last April 2012, Kickstart already has 10 companies in its portfolio coat the digital media and technology, and web/mobile platform space.b. EMPLOYEESA. Employment Diversity lump Telecom believes in the potential of the Philippine men. That is why the party welcomes every employee regardless of gender, age, religion or ethni city. Any form of discrimination is never acceptable and embrace every unique worker is part of the companys philosophy. Currently, earth employs close to 6,000 male and womanly workers from staff to elderly focus levels. The table below shows the abbreviation of the companys total workforce by employment type, contract and region.B. Employee recompenseThe lowest actual salary of humankind Telecom employees covered by the embodied Bargaining Agreement (CBA) is 15% in a loftyer blank the minimum wage mandated by the section of Labor and Employment (DOLE). As per ratio of base salary, male employees have a slightly higher rate comp bed to female employees out-of-pocket to the varied responsibilities undertaken by male employees compargond to female employees. however on that point is no discrimination for a prone line of descent profile found on the gender. The part in comparative salary is due to the varying concern profile undertaken by male and female employees. a. Employee Benefitsb. Employee Health And refugeAffirming its fealty to property strongness and golosh practices in the workplace, Globe obtained an Occupational health and Safety heed System (OhSAS) 18001 witness for the Valero Telepark. Steps atomic number 18 being undertaken for other Globe Telecom situations which aim to chance on the OhSAS certification. To strengthen ensure employee health and pr military issueative, the company employs a dedicated health and safety committee. 10.06% of the Globe workforce provides hands-on commitment on health and safety practices covering all aras nationwide in areas where Globe Telecom operates.For the year 2012, 5.04% employee accident rate was recorded, mostly due to vehicle driving-related incidents. however, no fatalities causing death or eternal disability were recorded. In put up to diminish these incidents, the company conducts several filmings and awareness platforms for the applicable employees, on safe driving and burn down economy. 1. Defensive Driving Course2. twirl Safety3. Confined Space incoming4. Electrical Safety5. Industrial initiative gear Aid and Basic Life take for6. Industrial Climbing, hauling & Rope advanceGuaranteeing employee safety an d guarantor, qualified licensed auspices guards are hired by Globe to provide protection in depicted object of uncontrolled events. Globe ensures all security staff undergoes trainings every tierce years. This includes a two-day course on RA 5487 privy Security Agency Law which discusses lord conduct and ethics that must be performed by the security. Laws on arrests, searches, seizures, strike and lock-outs are as easily as tackled. Further much, a one-day course on RA 9372 human Security Act of 2007 is as well undertaken, as well as a half-day course on sexual urge Sensitivity Awareness.C. Strategic ObjectivesA. PROFITABILITYB. productivityC. COMPETITIVE POSITIONa. degradeder and emend NetworkBusiness In 2011, in line with the vision of a severalize customer date, Globe shifted beyond the lawful Customer Satisfaction mindset and created the total customer experience, which would allow the company to drive not only its customers but also the employees and pctholde rs who are at the forefront of Globe Telecoms priorities. Faster customer service feedback was put in place truly making the customers satisfied with the improved modifications. The companys commercial transmutation in the year 2012 focused on changing the very foundations of its back office formations, including the corporate support and internal processes. By allowing changes to ripple out from within, the customers and stakeholders could see departed the change in the faade and overall ambiance of its stores. The customers bottom actually experience the difference with each transaction and fundamental interaction in every Globe Store. The companys strength is its dynamism and trust to change for its customers, employees and shareholders. In order to amply give out a catalyst of change, Globe understands its need to be relentless in the quest for excellence and continuously transforming the company from within. In 2012, Globe continued with the fracture courses under th e 5-pillar transformation plan which was started in 2011.b. NetworkAs an innovator in the telecommunications industry, a invariable part of Globe Telecoms transformation includes the continuous growing of the network. Invested a total of $700M for its network modernisation political program which envisioned delivering red-hot and unparalleled customer experience in the country small-arm positioning itself as the leader and one of the besttelecommunications providers in Asia. People have started to rely more and more on friendly networking to appease connected. Also, with the growing number of smartp hone users, Globe saw the need to future-proof the network to accommodate the constant increase in network trading especially on data.Phase 1 of the Network Transformation is the upgrading of the network systems bother portion. The company replaced the old hardware and technology in its cellular sites, power sources, base stations and switches allowing the devil portion to bec ome more regent(postnominal) and vim-efficient.At the end of 2012, Globe was able to modernize more than 80% of its cellular sites and upgrade its network system nationwide. kickoff within the National Capital spokesperson (NCR), Makati City, being the countrys prime(a) business area, significantly benefitted from the network transformation. The network increment coverage includes name locations of the city and are now enjoying stronger Globe signal. divagation from Makati, other areas such as Caloocan, Malabon, Navotas, Valenzuela (CAMANAVA), Marikina, Manila, San Juan and Mandaluyong were perfect in the last quarter of 2012. Taguig, Pasig, Paranaque, Pasay, Las Pias and Pateros followed after.In the Visayas region, Cebu took the lead in equipment modernization. Other Visayan key provinces lined-up for the transformation are Leyte, Samar, Bohol, Iloilo and Roxas, consecutively. Meanwhile in the Mindanao region, the major modernization took place in Davao as well as in Zamb oanga and Misamis Oriental. Improved mobile connectivity was achieved through the modernized facilities. Improvements for the province of Sulu, cities of tireigao and Butuan were carried out during the last quarter of 2012 and in Agusan del Sur by early 2013.In addition to the upgrades, Globe installed more resilient persona optic cables in more areas to attention more customers and greatly improve constituent and text messaging quality as well as provide high-speed internet services. An installation of a numbfish cable in Boracay was also accurate and the similar facility is being worked on in Palawan, which is due for completion during the first quarter of 2013.All in all, the nationwide improvements allowedclearer voice call quality, easier connection, on- cartridge holder oral communication of text messages and prompt mobile surfing and downloading.Globe has successfully upgraded 4,000 cell sites to 4G LTE, hSPA+ and WIMAX providing better network experience to 91% of its customers. As the transformation program continues to take place in the year 2013, Globe would be able to provide greater network availability, impressive quality on voice calls, instantaneous delivery of SMS, improved call set-up rates and faster browsing with minimal buffering of multimedia topic to every Filipino mobile user.D. EMPLOYEE teachingGROW AT GLOBEGlobe continues to invest in its people through respective(a) professional training and growth activities. Globe follows a 70/20/10 Development Plan 70 % of the development occurs on-the-job, 20% from others and 10% from formal training. The 70% on-the-job experience includes the timed employee tasks based on their office function. Others are their committee participation, customer immersion and job rotation. Meanwhile for the 20% learning from others, the development comes through the coaching or mentoring of the immediate superiors and other colleagues. Job shadowing and ceremonial also patron as well as assoc iation transfer from other professionals and consultants. Last but not least, the 10% formal training and learning is expanded through the offered training programs and courses offered by Globe. A. co-ordinated lead Development political programsa. iLeadGlobeiLeadGlobe aims to develop key talents into future leaders who role-model the Globe air and practice the 7 Globe leaders Competencies, namely, customer orientation, people orientation, personal treasures, entrepreneurial mindset, execution excellence, innovation and strategic thinking. The programs are all highly selective with eligibility criteria relevant to the participants that are handpicked by the Senior Leadership Team through a mean talent review and nomination process. The serial publication of trainings include the Executive Development plan (for the next generation of seniorleaders), Fast Tracker curriculum (for the mid- bring offer talents) and Young Leaders broadcast (for emerging talents).b. University Part nershipsGlobe Telecom partnered with the Asiatic Institute of steering (AIM) and the Ateneo de Manila touch on for Continuing Education and opened programs for the employees who are interested to develop their leadership and management skills the Globe way. The series of trainings include the Globe-AIM mete outment Development Program (for managers who drive to hone and apply management skills), Globe-Ateneo Empowering Leader program (for mid-career to seasoned career employee who has the potential of a Globe Leader) and the Globe-Ateneo Emerging Leader Program (for junior leaders with the potential of evolving as a Globe Leader). To date, more training are being developed by Globe to ensure coverage and eligibility of all employees and grant them more learning and knowledge to future-proof their careers. Course descriptions for Sales and Marketing Academies are presently under development at the time of production of this report. c. Junior energetic title-holderThe Junior M obile Wizard Program is a one-month summer program offered to Globe employees high school children, providing them the fortune to better understand the Philippine telecommunications industry. Pioneered in 2012, 18 high school students join the program to assist in selected Globe concept stores in Metro Manila. They were tasked to attest the latest gadgets and mobile data services, as well as sell other Globe offers and services. d. Graduate 2 GlobeGraduate 2 Globe (G2G) Program is a development program for high potential, future talents of Globe in confederation with top colleges and universities. Activities include the Get-to- know-Globe (Company Orientation), Singtel Undergraduate Scholarship, Globe Summer Internship and Post Graduate Internship Program, Cadetship and Management Development Program. e. Customer First round of drinks (CFC) ProgramCustomer First beat is a continuous improvement program that ultimatelyaims to foster and create a customer-centric culture within Globe. In order to achieve this, CFC uses the Lean six-spot Sigma Methodology as a vehicle to drive down cost, improve customer experience and increase revenue. To date there has been over a thousand employees dynamic actively with over a coke projects and billions of financial benefit.B. TECHNOLOGICAL LEADERSHIPC. domain RESPONSIBILITYGlobe Telecom continues to aspire growth in all facets of the business but at the same time in fully taking care of the planet. The efforts to minimize cushions persist through the environmental Management System being utilize in the workplace. The system already began in 2011 for the Valero Telepark office as certified by the ISO 14001 (environmental Management System) while certification of GT-IT stead in Cebu started in 2012 with completion in 2014. Such initiatives and environmental system in place contribute to a greener and more sustainable Globe Telecom. a. Environmental Sustainability form _or_ system of governmentWe are committed to pr omote environmental sustainability by reducing the impact of our business operations to environment and we shall achieve this unneurotic with the help of our employees, business partners and clients. We have plentiful systems in place to manage our environment impact and integrate them into our corporate social responsibility management. We commit to Consciously move towards the continuous reduction of our ecological footprints from our operations. Where possible, we go out move beyond regularly obligingness and apply best practices and global voluntary standards on environmental and social responsibility. Manage emissions from our energy use, particularly to our networks and ensure that we express out regular assessments on how energy is consumed within our network to monitor our temper impact and identify opportunities to reduce it. surveil with all environmental laws and other laws relevant to our business. Encourage and train our employees and business partners to hel p us reduce our environment impact by communicating our policies and programs. Partner with organizations which share the same environmental values and ferret out ways of cooperation to protect the environment. Conduct a review of our environmental management system to ensure that the commitment of this policy are delivered and that we strive for continuous improvement. Report our environmental performance to our stakeholders.b. Globe telecom Environmental Strategyc. Globe Brigding CommunitiesGlobe BridgeCom Pillars1. i-ProsperThe i-Prosper program works with social enterprises and micro-entrepreneurs to establish sustainable forms of maintenance for bottom of the pyramid (BOP) sectors nationwide. Applying the same philosophy of Globe Telecoms triple bottom-line approach of doing business, the program aims to inaugurate socially responsible income- generating opportunities for the entrepreneurial sad through capacity development, provision of capital and market access. 2. i-Le adThe i-Lead pillar is dedicated to the organization of peaceful, orderly and progressive communities through the approach of good governance and excellence in public service. It aims to promote accountability, transparency and increase ones participation in governance through infrastructure support capacity development. much importantly, the program intends to pass saloonangay officials and the youth to become transformational leaders and active citizens. 3. i-Conservei-Conserve is the environmental protection and sustainability pillar of the Globe Bridging Communities, a strategic venture to qualify the commitment of Globe to business and environmental sustainability through the use of its ICT competencies. 4. i-AccessThe i-Access pillar supports a portfolio of programs harnessing mobile and broadband technologies to improve access to and delivery of social services to help national government agencies, local government units and otherdevelopment players achieve frank and responsive delivery of mandates to citizens and disadvantaged communities through sustainable and relevant ICT-enabled content and technology solutions. 5. i-GiveThe program aims to mobilize Globe employees to be active citizens through declare oneselfism, whereby its employees are advance and supported to volunteer during relief operations, fundraising for Globe Bridging Communities projects, and mentoring the youth, teachers, micro-entrepreneurs, barangay leaders and other non- government organizations.Globe BridgeCom ProjectsSagot Ka ni Kap The Sagot Ka ni Kap program hinges on the core business and competencies of Globe Telecommobile communication and broadband services. More than just equipping the community slang volunteers with mobile phones and hand-held radios, Globe also provides capacity-building workshops designed to inspire and enable them to be more proactive in community development. The workshop includes modules on community leadership, fight resolution, and cris is management. The beneficiaries also receive a yearly comprehensive personal accident insurance policy package. The Sagot Ka ni Kap program also strengthens the local security infrastructure and inspires the essential set of capabilities needed for effective leadership and at the same time, develop their capacities as future community leaders. My pretty Share ProgramIn 2012, Globe Bridging Communities inked compacts with social enterprises Gifts & Graces Inc. to produce eco-bags for the Globe My Fair Share program. The bags are made by the Bulacan-based Kaibhan Womens Association, Caritas Manila, and Pamana ng Pag-asa and are exchange for 99 each. The program transforms the way Globe gives backnot only by aiding partners and beneficiary communities with capital, funds for capacity and skills development and ICT toolsbut also by empowering them with livelihood opportunities and by bringing them into the Globe value chain.Globe Cordillera contend 3 large in scale than the previ ous Globe Cordillera biking events held in 2010 and 2011, the Globe Cordillera Challenge 3 targeted not only Globe employees, members of the media, and stakeholders, but also a broader audience of unskilled wheel aroundrsand triathletes nationwide to bike a total of 27 kilometer-trail along the Cordillera big money range from Baguio City to heap Cabuyao and Mount Sto. Tomas in Benguet. Together with Cordillera Conservation swear (CCT), Globe Bridging Communities changed the game by creating three different bike trails following the theme, take up your trail, Bike your way, Save the Cordilleras. Bikers were given the freedom to decide which route to take based on their skill level, bike discipline and bike set-up. Total registered rockers for the Globe Cordillera Challenge 3 reached 319, while 222 bikers were in attendance on the event day, May 5. The event increase a total of 800,000 from online registration, corporate sponsorship, and from the pooled donations of Globe Tele com employees own fundraising activities. The Globe Cordillera Challenge 3 also raised the bar in employee volunteerism Globe Telecom bikers from Manila, Negros, and La Union joined the event in Baguio. Since May 2012, the Roots and Shoots greenhouse program of CCT has established seedling nurseries in pirate flag (21) public elementary schools in the Cordillera area.Global Filipino Teacher (GFT) ProgramThrough the Global Filipino Teacher program (GFT), educators are train to integrate ICT in teaching basic subjects like English, Science, Math, and heKaSi. GFT is done in partnership with the Department of Education (DepEd) and the Coalition for reveal Education, a Cebu-based non-profit organization composed of various education stakeholders from the academe, students, parents, non- government and business organizations. The GFT training program equips teachers with knowledge using the project- based learning approach and will train 100 new teachers and existing GFT teachers to b ecome peer coaches to their co-teachers on the use of project-based learning (PBL), creating a community-based ripple effect of twenty-first century learning.Volunteaming. Volunteaming encourages employees to customize their volunteering projects and promote comradeship in their communities of choice. As part of i-Gives commitment to support corporate citizenship, Globe Bridging Communities matches the project with minimal funding. This project is open to all Globe employees nationwide who can form a group of five-spot and is willing to commit eight (8) volunteer hours each. Volunteamingallows employees to be vigilant with the social issues of the communities close to them. They are able to customize the supporter needed according to the needs of their communities or charity of choice. Through volunteaming, Globe employees are given access to Corporate brotherly Responsibility projects regardless of their work location and expertise by simply volunteering their time and talents.